The Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System plugin for WordPress is vulnerable to Authentication Bypass leading to Administrator Account Takeover in all versions up to, and including, 1.4.52 via the `guest_ticket_login()` function and its `p` parameter. This is due to the site-wide AES-256-CBC encryption key being derived from only three two-digit `wp_rand(10, 99)` values and a Unix timestamp via `md5()` — yielding approximately 19.5 bits of entropy — combined with a deterministic IV derived from the password, no authentication tag on the ciphertext, and no capability check, nonce, or session validation on the publicly reachable `/sgnix/?p=<token>` endpoint. This makes it possible for authenticated attackers, with subscriber-level access and above, who can obtain a single legitimate guest ticket token as a known-plaintext oracle and bound the plugin activation timestamp, to exhaust the ~729,000-candidate keyspace entirely offline, recover the site-wide encryption key, and forge a self-consistent `{ticket_id, ticket_user}` token targeting any administrator-owned ticket. Submitting the forged token to the unprotected endpoint causes `wp_set_auth_cookie()` to be called for that administrator, granting the attacker full administrative access to the WordPress site.
| Métrique | Valeur | Interprétation |
|---|---|---|
|
AV (Vecteur d'Attaque)
Attack Vector
|
Network (N)
|
Exploit possible à distance via réseau (HTTP, API, etc.) |
|
AC (Complexité d'Attaque)
Attack Complexity
|
Low (L)
|
Peu de conditions requises pour exploiter |
|
PR (Privilèges Requis)
Privileges Required
|
Low (L)
|
Authentifié avec compte utilisateur basique |
|
UI (Interaction Utilisateur)
User Interaction
|
None (N)
|
Aucune interaction utilisateur nécessaire |
|
S (Périmètre)
Scope
|
Unchanged (U)
|
Impact reste dans le périmètre du composant compromis |
|
C (Impact Confidentialité)
Confidentiality Impact
|
High (H)
|
Divulgation totale d'informations |
|
I (Impact Intégrité)
Integrity Impact
|
High (H)
|
Modification totale des données possible |
|
A (Impact Disponibilité)
Availability Impact
|
High (H)
|
Interruption totale du service possible |