The Chat Help – Click to Chat Button & Form plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 3.1.3 via the REST API endpoints /wp-json/chat-help/v1/leads and /wp-json/chat-help/v1/leads/{id}. This is due to the plugin not performing any authentication and authorization checks. This makes it possible for unauthenticated attackers to extract sensitive data including customer names, email addresses, phone numbers, WhatsApp messages, complete geolocation data (IP addresses, city, country, ISP, coordinates), device fingerprinting information (browser, OS, screen resolution), and WordPress account credentials (user IDs, usernames, emails, names) for logged-in users who submit forms.
| Métrique | Valeur | Interprétation |
|---|---|---|
|
AV (Vecteur d'Attaque)
Attack Vector
|
Network (N)
|
Exploit possible à distance via réseau (HTTP, API, etc.) |
|
AC (Complexité d'Attaque)
Attack Complexity
|
Low (L)
|
Peu de conditions requises pour exploiter |
|
PR (Privilèges Requis)
Privileges Required
|
None (N)
|
Aucune authentification requise |
|
UI (Interaction Utilisateur)
User Interaction
|
None (N)
|
Aucune interaction utilisateur nécessaire |
|
S (Périmètre)
Scope
|
Unchanged (U)
|
Impact reste dans le périmètre du composant compromis |
|
C (Impact Confidentialité)
Confidentiality Impact
|
High (H)
|
Divulgation totale d'informations |
|
I (Impact Intégrité)
Integrity Impact
|
None (N)
|
Aucune modification de données possible |
|
A (Impact Disponibilité)
Availability Impact
|
None (N)
|
Aucune interruption de service |