> Knowledge Base Digest - July 2025

Articles Custom Operator Roles (RBAC) - Enable and Disable Application Support Custom Operator Roles (RBAC) - Frequently Asked Questions for Application Enable and Disable Incident changes that update the "Last Update" field on the ThreatSync Incident Details page Use Ping and TCPDump diagnostics to determine Firebox interface MTU Cannot download access point packet capture PCAP file from WatchGuard Cloud Why don't I see the MDR reports for WatchGuard Total MDR in the Managed Services portal? Cannot disable FIPS mode on an unsupported Firebox device model Wireless clients not in MAC Access Control list can still see the SSID broadcast from a wireless Firebox Temporary discrepancy for Dark Web Monitor dates Known Issues Device Control in Endpoint Security does not block some USB-connected hard drives Error when you create a Subscriber account with a specified account group: Unable to add account Policy Manager does not retain Geolocation action changes made in a policy When I close my mac computer, MFA is not required when I open it Compatibility Issue with Wintun Userspace Tunnel VPN and Endpoint Security Cannot connect to wireless SSID with QR code if there is a semicolon in the SSID passphrase Traffic cannot pass over IPSec BOVPN tunnel on Firebox M270 and M4800/M5800 with SHA2-384 and AES MDR Managed Services portal > Detections page does not show ThreatSync+ NDR detection details for APAC customers MDR Managed Services portal > Connections > Service Status page does not show Firebox and AuthPoint connections for APAC customers Access Portal does not load after upgrade to Fireware v12.11.3